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Refund Policy

Last updated: 7/30/2026

Your satisfaction is important to us. If you are not completely satisfied with your HorseFil purchase, please contact us using the details below within 30 days of delivery so we can assist you.

Eligibility

Refund eligibility may depend on the terms of the order page where you purchased HorseFil. Please review the terms shown on the checkout page for the specific refund window, return instructions, and any conditions.

How to Request a Refund

To start a refund request, contact us with your order details:

Processing Time

Approved refunds are typically processed to the original payment method within a reasonable time after the returned product is received or your request is approved. Bank processing times may vary.

Non-Refundable Items

Shipping fees and any items that are damaged after delivery due to misuse may not be eligible for a refund.